FAQs
Shipping Questions
Do you offer Free Shipping?
We offer free shipping on orders over $100, as long as they meet the specified conditions. You can learn more in our Shipping Policy.
Shipping options & costs
Our shipping rates are calculated in real-time based on parcel dimensions, weight, distance, and the selected service or delivery speed.
We do our best to keep shipping costs low and are very grateful for our customers’ support.
Not all shipping methods are available at all times or in all locations. If you don't see your preferred shipping method, feel free to contact us to check whether it's an error or simply unavailable.
More shipping details are available here.
How long will my order take to arrive?
You can check our estimated shipping times and delivery windows at checkout. Please note that we cannot be held responsible for unexpected delays caused by shipping providers.
Order Questions
Can I change/modify my Shipping Address?
To update your shipping address, log in to your online account and go to "Edit Address". Once an order is placed, it's very difficult for us to update the address for that parcel, so we kindly ask you to double-check your details before placing an order.
If you've placed an order with the wrong address, please notify us immediately. We’ll do our best to intercept the parcel, but there are no guarantees. Once the parcel is with the carrier, we can’t make any changes.
How do I cancel or modify an order I’ve already placed?
Contact us as soon as possible to see if we’re still in time to make changes or cancel your order. Unfortunately, once an order has been handed over to the shipping company, no modifications can be made. You can review our Refund Policy.
How can I track my order?
To track an order, simply log in to your online account and click on the order you wish to track. From there, you'll find a link to the shipping provider’s tracking portal. You'll also receive a confirmation email when your order has shipped, including the tracking links. If you don’t see the email, we recommend checking your junk or spam folder.
How do I redeem a gift card or discount code?
Discount Codes or Gift Cards can be redeemed at checkout. Enter the code and click "Apply". Your order total will be automatically updated.
Please note that discount codes do not apply to shipping, and some codes received via email promotions may have expiry dates.
My items arrived damaged. What should I do?
Oh no – we’re so sorry! We'll do our best to send you a replacement as soon as possible. To help us file a claim with the shipping provider, please contact us and include some photos of the damaged items. If you still have the outer box, photos of that are very helpful too.
Please note we cannot be held responsible for damage or loss of parcels shipped to freight forwarding companies.
General Questions
Do you offer gift wrapping?
We currently don’t offer gift-wrapping services. However, our product boxes – which we call “Gift Boxes” – are colourful, sustainable and visually appealing, so our items can be gifted just as they are.
Will an item be back in stock?
Most items will be back in stock (depending on demand). For more information on a specific product please contact us.
Do you Wholesale?
Yes, we do! You can check out our Wholesale section, where you can also apply to join as a stockist. If you have any questions, just get in touch.
Press and Media inquiry
All Press and Media inquiries can be sent through our contact form. Thanks for your interest in Balvi!
Which payment types do you accept?
Orders can be paid for using the following methods:
- Visa
- Mastercard
- American Express
- Amazon Pay
- Apple Pay
- Paypal
- Venmo
- Meta
- Google Pay
- Shop Pay
- Discover
- Diners Club
How to submit a product for consideration?
We love creative design and are always on the lookout for interesting products to add to our range. If you’re a designer or a Disboring dreamer, we’d love to see your product or collection. Tell us about it here.
Due to the high volume of submissions, we regret that we can't respond to each one individually. If our creative team believes your product is a good fit for our customers, we’ll be in touch for more information.
How long can I save items in my shopping bag?
The products remain 14 days from the last shopping cart session. This means that this period is reset when the customer revisits the shopping cart session.
Need more help? Get in touch with our Customer Support team – we’ll get back to you as soon as possible